Terms and Conditions

 

Terms and Conditions

 

Website Offers

Some products are available exclusively online and are not available in the shop, some products are offered at an exclusive price online.

Haberdashery items, plain polycottons, dress linings, buttons, ribbons, cotton curtain fabrics, Gutermann threads and selected craft cottons are offered at a discounted price online only.

These prices and offers are subject to change but will not be matched in the shop, they are only available on the website.

 

Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact info@thefentshopkingslynn.co.uk before placing an order with us. These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. 

A Contract between the customer and P F Day and Son for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice.Every effort is made to ensure that this will not happen and you will be contacted by email if there are to be any changes. All prices shown include VAT at a rate of 20.00%. A postage charge will be added to your order value where appropriate, £1.50 for orders up to £10.00, £3.00 for orders up to £25.00, £5.00 for orders up to £50.00, free for orders over £50.00.

Although every effort has been made to produce a true likeness of the item, due to the nature of photography there may be a very slight variation in colour. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. If you need a specific colour match, or are unsure  of the colour please fill out a contact form before ordering the fabric and we can arrange for a sample to be posted for a small charge.

 

Privacy Policy

thefentshopkingslynn.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping website and to store information required during the purchasing and checkout process (excluding Payment Information which is securely handed by our 3rd party payment processors). You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Take and fulfill customer orders

Administer and enhance the site and service


Information We Collect

In operating our website we may collect and process the following data about you:

• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data.
• Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
• Information provided to us when you communicate with us for any reason


Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. 

To meet our contractual commitments to you. 

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.


Disclosing Your Information

We don’t disclose your information to any third party, other than in connection with orders placed We do not share, sell or trade any of this information. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release financial information for use by other companies.

 

Third Party Links 

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

 Returns Policy

We are unable to offer a refund or exchange on any goods which have been cut to a specific length except where the item is faulty. If you are unhappy with a packaged product that you have purchased you may return it to us unopened within 7 days of receipt. We will be more than happy to offer you an exchange or, at our discretion, a refund, provided that the products are returned complete, in perfect condition, unused, and in the original packaging.

 

Returns Procedure

For all returns you will be required to arrange and pay for the return of the products to us, if the item is faulty your cost of postage will be refunded. To return any products to us, please return the item and invoice within the parcel, write on the invoice whether you would like a refund or exchange. Always retain a proof of postage in case of any problems. Postage will not be refunded for items that are not faulty.

Send to:
P F Day and Son
The Fent Shop
41 Broad Street
Kings Lynn
Norfolk
PE30 1DP